a999's Privacy Policy
a999 is committed to protecting the privacy and security of your personal information. We handle every user's data with care, backed by SSL encryption and fair play standards.
Introduction & Scope
This Privacy Policy ("Policy") applies to all individuals ("User", "you") who use the websites, applications, and related services ("Services") of the a999 platform ("a999", "we", "our").
a999 operates a safe and reliable online gaming platform for players in Bangladesh. If you do not agree with the terms set out in this Policy, please refrain from using our Services.
We reserve the right to update this Policy at any time. If significant changes are made, we will notify registered users accordingly. The date of the latest update will always be displayed at the top of this page.
Section 1 — Data Collection
a999 collects only the information necessary to provide our Services, ensure security, and meet legal obligations. We may collect the following types of data:
Information You Provide Directly
This covers the information you submit when registering an account — including your full name, date of birth, email address, mobile number, and payment method details.
Device & Connection Information
Technical data such as your device type, operating system, browser version, IP address, and the time and date of your connection are collected automatically.
Gaming Activity Data
Your betting history on the platform, deposit and withdrawal transactions, game participation details, and bonus usage records are stored.
Communication Data
Records of your conversations with our support team via live chat or email may be retained for quality control and service improvement purposes.
Cookies & Similar Technologies
a999 uses cookies, web beacons, and similar tracking technologies. These help manage your session, improve platform performance, and remember your preferences. Cookies can be disabled in your browser settings, though this may limit the functionality of some features.
Section 2 — Use of Data
We use the data collected from you solely for the following purposes:
- Account creation, verification, and management
- Processing deposit and withdrawal transactions
- Providing bonuses and promotional offers
- Fraud prevention and account security
- Customer support and issue resolution
- Ensuring the technical performance of the platform
- Responsible gaming monitoring and support
- Compliance with applicable laws and regulations
- Anti-money laundering (AML) verification
- Age verification — for users aged 21 and above only
- Personalizing the user experience
- Service quality improvement and analytics
Marketing Communications
If you do not wish to receive marketing emails or notifications, you can opt out at any time through your account settings or by contacting our support team. However, essential transactional notifications cannot be opted out of, as they are an integral part of the Service.
Section 3 — Data Disclosure & Sharing
a999 does not sell, rent, or transfer your personal data to third parties without authorization. However, data may be disclosed in the following limited circumstances:
Service Providers
Necessary information may be shared with trusted third parties who assist with payment processing (bKash, Nagad, Rocket, bank transfers), identity verification, and cybersecurity services — only to the extent required.
Legal Authorities
Relevant information may be provided to the appropriate authorities in response to court orders, lawful requests from law enforcement agencies, or to fulfill applicable legal obligations.
Fraud & Misconduct Prevention
Limited information may be shared with relevant agencies or networks to prevent money laundering, fraud, or other illegal activities.
Business Transfers
If a999 becomes involved in a merger, acquisition, or asset sale, user data may be treated as a transferable asset. In such cases, the new owner will be bound by the terms of this Privacy Policy and users will be notified in advance.
Section 4 — Data Security
a999 employs industry-standard security measures to protect your personal data. These include:
SSL Encryption
All data transmissions are encrypted using SSL/TLS technology, preventing unauthorized access.
Firewall Protection
Advanced firewalls and network security measures keep our servers and databases secure.
Access Controls
Staff access to data is limited on a need-to-know basis, and all access is logged.
Regular Backups
Regular data backups and a disaster recovery plan ensure your information remains safe at all times.
Important Notice
Data transmission over the internet is not completely secure. We make every effort to protect your information, but we cannot guarantee absolute security. It is your responsibility to keep your account password safe and not to share it with anyone.
Section 5 — Data Retention
a999 retains your personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.
Active Account Data
All profile, transaction, and gaming data is retained for as long as your account remains active. This data is essential for service delivery and legal compliance.
Retention After Account Closure
Even after an account is closed, transaction-related data may be retained for the applicable legal period to comply with anti-money laundering requirements and other legal obligations.
Data Deletion Requests
If you wish to request deletion of your personal data, please email [email protected]. Please note that we may be required to retain certain data for a specified period due to legal obligations.
Section 6 — Your Rights
As a user of the a999 platform, you have the following rights:
Right of Access
You have the right to know what data we hold about you and to receive a copy of it.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete data we hold about you.
Right to Erasure
In certain circumstances, you have the right to request deletion of your personal data, although some data may need to be retained for legal reasons.
Right to Restrict Processing
In certain circumstances, you have the right to request that the processing of your data be restricted.
Right to Object
You have the right to object to the processing of your data for marketing purposes or on the basis of legitimate interests.
Right to Data Portability
You have the right to request your data in a structured, machine-readable format.
How to Exercise Your Rights
To exercise any of the above rights, email [email protected] or contact us via our 24/7 live chat. We will respond to your request within a reasonable time and take action in accordance with applicable law.
Section 7 — Protection of Minors
a999's Services are intended only for individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.
Age is verified at the time of registration. If we become aware that a minor has used our platform, that account will be closed immediately and any collected data will be deleted.
If you suspect a minor is using our Services, please contact us at [email protected].
Section 8 — Third-Party Services
a999 uses certain third-party technology solutions to deliver its Services. These include payment processing (bKash, Nagad, Rocket, and bank transfers) and game providers such as Pragmatic Play, Spribe, JILI, PG Soft, and others.
These third parties have their own privacy policies and follow their own data protection standards. a999 is not responsible for the privacy practices of these third parties.
We only work with third parties that maintain appropriate data security standards and have entered into data processing agreements with us.
Section 9 — Policy Changes
a999 may revise this Privacy Policy from time to time in response to business needs, legal changes, or service improvements. For any significant changes to the Policy, we will:
- Display the date of the latest update at the top of this page
- Notify registered users by email
- Display a notice on the platform
- Clearly state the date on which the changes take effect
If you continue to use our Services after a Policy change, it will be assumed that you are aware of and agree to the updated Policy.
Section 10 — Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our support team is available 24/7 to assist you in both Bengali and English.
Email Support
[email protected]
For any privacy-related requests
Live Chat
Available 24/7
Use live chat on the platform for immediate assistance
We will carefully review every aspect of your request and respond in accordance with applicable law. Identity verification may be required.